You may reset your personal password as follows:

  • How do I retrieve my password if forgotten?
  • How do I change my password when already logged into the pay portal site?
    • Log into:
    • Select “User Maintenance” located in the header bar
    • A drop down list will appear – Select “Change Password”
    • A new window will appear where you’ll type in your old password, press tab, type in your new password, press tab, and type in your new password a second time
    • Select the “Change Password” button to complete this process
  • ·        How do I change my personal user password when I’m not able to log in?  
  •          Key in your id:  xxxxxxxxxxx  (x = your user account name)
  • ·        Click the link  “forgot password
  • ·        A temporary password will be sent to the email address used during registration.  Please copy and  paste this temporary password into the box displayed on the login page.